Availability:

 

Items that are listed as “in stock” on our website are currently on the shelves in our store and will be shipped within 2-4 days of purchase.  While we attempt to keep our stock levels as up to date as possible, unfortunately stock may sell out in-store before the website is refreshed. If this happens we will attempt to obtain stock from one of our other stores and you will be advised if there will be a delay.

If you are unable to find a title on our website, please contact us and we will do our best to track it down for you.

Price Changes:

 

Whilst we do our best to keep the prices on our website current, prices are subject to change.

All prices on items that are listed as “in stock” are current and accurate.

 

Postage and Handling:

 

We charge a flat rate of $9.99 per parcel to anywhere in Australia. Free delivery is offered for orders over $50. Please note we do not deliver overseas.

 

Payment:

 

We accept payment by MasterCard, Visa and PayPal. Your credit card details can be entered safely on our secure site and will not be stored once the order has been processed.

 

Returns:

 

Incorrect, damaged or faulty items may be returned within 14 days of purchase for a replacement or full refund (including postage costs). Please note there are no exchanges or refunds given on individual paints, pens, markers or pencils.

 

Some of our discounted stock is "remaindered" or "marked" by the publishers. The publishers do this by placing a black stripe on the base of the book. We do not accept returns because a book is marked by the publisher.

Should you change your mind once you have received your order, we may, at our discretion, offer a credit note or exchange.  Please contact us for approval.  All “change of mind” returns must be returned in a mint, unread condition together with proof of purchase within 14 days of purchase.

 

Privacy Policy:

 

We value the privacy of our customers, as such we won't be selling your information, and we won't be constantly spamming you with annoying emails.

 

The only information we collect is your name, address, phone number and email address, which is only collected to process your order with us. We do not use your details for marketing purposes and we do not pass your details onto third parties.

 

Credit Card transactions are processed securely and we do not store any of this information after your purchase has been approved.